SHIPPING & DELIVERY
Other than Singapore, here are the countries we currently ship to:
- Hong Kong
- New Zealand
- United Kingdom
If you live outside of these countries and would like for us to ship to you, please drop us an email and we'll get back to you!
When will my parcel arrive?
Your orders are handled by our trusted logistics service provider who ensures your order arrives at your doorstep. Parcels arrive between
- 4 - 7 days for South East Asia
- 5 - 10 days for Australia, China, Hong Kong, Japan, New Zealand and Taiwan
- 5 - 8 days for the rest of Europe
However, in an ethical and ecological concern, we do not produce stock and only realise your product when the order is placed. That means the production of your item will take 2-3 weeks on top of shipping. Once your garment is made and sent, you will receive an email confirming we have sent it out as well as the tracking number for your parcel.
Everything is made in our atelier by hand with love and care. Thank you for your patience and understanding!
What is your tax and duty policy?
Duties and taxes incurred for any cross-border orders will be borne by Acqulior. This means that our customers will only pay for shipping fees, on top of the price of items ordered.
How do I track my order?
We will send out your tracking number via email and you may check your order status on our logistics service provider’s website.
What should I do if my order hasn’t been delivered?
Get in touch and we will try to help you with it to the best of our abilities.
What happens if I miss my delivery?
Get in touch and we will see how to have it redelivered to you.
Can my parcel be left outside my residence, if there is no one at home to collect it?
It is possible if Acqulior has received prior instructions from you for the parcel to be left outside your residence. Otherwise, we would not encourage such an arrangement to be made due to the relatively high value of our apparels.
Do you ship to multiple addresses?
We are only able to deliver a particular order to one address at the moment. We would suggest placing a separate order for each of the different addresses should you wish to send your orders to multiple addresses.
What type of packaging do you offer?
We offer all paper/cardboard packaging. The paper and cardboard box your product comes in will be reusable and recyclable. It will also be tied with twine which can be reused. Acqulior even used paper tape to seal the box itself as compared to the industry standard plastic tape. It is our sincere hope that we create as little waste as possible.
RETURNS & REFUNDS
What is your returns & refunds policy?
We are currently not accepting refunds or returns, and exchanges are handled on a case by case situation.
What do I do if the product I received is damaged / defective / incorrect?
We are really sorry if the product has defects, do reach out to us at email@example.com and we will further assist you from there.
What if the product does not fit me properly?
If the product doesn’t fit you well, feel free to reach out to us at firstname.lastname@example.org, alteration arrangements may be made here in our atelier specially for you.
PRODUCTS & AUTHENTICITY:
Where can I purchase Acqulior products and how can I be sure they are real?
Only products sold on our website are authentic and genuine, please do not purchase from any third party seller or other websites as we currently do not work with any retailers or merchants.
When are the out of stock products restocking?
We only realise the product when the product is ordered, therefore we keep our production limited and when the fabric is finished, we move on to another design. However, if you are keen on a certain design, do get in touch and we'll see what we can do for you!
Are items in stock or made to order?
Our items are realised only when they are ordered, we are trying our best to practice sustainability through the prevention of overproduction. This is also why once a piece is gone, there's a possibility it will never be remade. Each piece is unique like that~
SOURCING, PRODUCTION & THE ENVIRONMENT
How often do you launch a new collection?
We launch a new collection once we feel that the current collection has been explored in its entirety. Since we pursue slow fashion, our goal is not to “produce as much as possible in the shortest time”. Our designers intend to put thought and effort into the pieces we design so that every piece is lovingly made, functional, and will integrate seamlessly into your wardrobe.
What are the origins of your textiles?
90% of our textiles are from Misan Textiles and Clothhouse in London. Other haberdashery and linings/interfacing are from Singapore. Our zippers are custom ordered NATULON zippers from YKK, produced in Taiwan or Japan.
Are your textiles ethically sourced?
We try our best to ask as many questions as possible during the sourcing process.
These questions include:
- “Which fabric mill is this made in?”
If it’s an artisanal textile designer, we might find out who created it, or try to get details about where they are based.
- “What sort of fibers are in this fabric?”
- “What is the country of manufacturing for this fabric?”
- “Can you tell us more about the conditions of the factory that made this textile?”
Sometimes the fabric supplier is unable to provide the information, in which case we do not buy the fabric, or we have them follow up with the supplier to get as much information as possible.
What is Acqulior’s manufacturing and production policy?
Our products are entirely made in-house. Drafting, pattern grading, pattern cutting, construction and packing are all done by the team. Every single piece of our apparel is intricately made to look the part, and definitely last the part. Therefore, we’ve designed our atelier with the environment to equip each and every one in the team with skills and opportunities to grow.
What kind of packaging does Acqulior use?
We use all paper packaging! The box, wrapping paper and twine can all be reused or recycled, and the drawstring dustbag your apparel is delivered in can be reused to store clothing for travel, laptop wires, or anything else you choose.
Does Acqulior proactively do anything with discarded fabric, trimmings, etc?
During the sample, cutting and creation process, there will be fabric and paper trimmings. The pieces which are still large enough to be used for other projects or experimentation are kept in a separate box. The pieces that are no longer large enough to be reused are also kept, but we use them for stuffing pincushions (we never have enough of those lying around). The paper waste is usually kept and turned into artisanal recycled paper that we use in our “thank you” notes that go into the packaging along with your invoice.
How is Acqulior a sustainable fashion brand?
“More sustainable fashion can be defined as clothing, shoes and accessories that are manufactured, marketed and used in the most sustainable manner possible, taking into account both environmental and socio-economic aspects. In practice, this implies continuous work to improve all stages of the product’s life cycle, from design, raw material production, manufacturing, transport, storage, marketing and final sale, to the use, reuse, repair, remake and recycling of the product and its components. From an environmental perspective, the aim should be to minimize any undesirable environmental effect of the product’s life cycle by: (a) ensuring efficient and careful use of natural resources (water, energy, land, soil, animals, plants, biodiversity, ecosystems, etc); (b) selecting renewable energy sources (wind, solar, etc) at every stage, and (c) maximizing repair, remake, reuse, and recycling of the product and its components.
From a socio-economic perspective, all stakeholders should work to improve present working conditions for workers on the field, in the factories, transportation chain, and stores, by aligning with good ethics, best practice and international codes of conduct. In addition, fashion companies should contribute to encourage more sustainable consumption patterns, caring and washing practices, and overall attitudes to fashion. (Dr. Brismar, Green Strategy)”
We try to be responsible by:
- Finding out as much as possible we can about the fabrics we buy.
- Ensuring that the waste from fabric and paper is carefully recycled in-house.
- Operating out of a solar powered building.
- Experimenting with sustainable dye methods such as with natural dyes which are also made in-house.
- Having paper based packaging.