Shipping & Delivery



 

SHIPPING & DELIVERY

 

We ship worldwide! 

Shipping within Singapore is free.

What sort of packaging does Acqulior offer?

Our packaging is 100% recyclable/reusable and non plastic. Your apparel will be packaged in a garment bag which is made in house and is also reusable.

When will my parcel arrive?

Your orders are handled by our trusted logistics service provider who ensures your order arrives at your doorstep. Parcels arrive between 

  • 4 - 7 days for South East Asia
  • 5 - 10 days for Australia, China, Hong Kong, Japan, New Zealand and Taiwan
  • 5 - 8 days for the rest of Europe

However, in an ethical and ecological concern, we do not produce stock and only realise your product when the order is placed. That means the production of your item will take 2-3 weeks on top of shipping. Once your garment is made and sent, you will receive an email confirming we have sent it out as well as the tracking number for your parcel.

Everything is made in our atelier by hand with love and care. Thank you for your patience and understanding! 

What is your tax and duty policy?

Duties and taxes incurred for any cross-border orders will be borne by Acqulior. This means that our customers will only pay for shipping fees, on top of the price of items ordered.

How do I track my order?

We will send out your tracking number via email and you may check your order status on our logistics service provider’s website. 

What should I do if my order hasn’t been delivered?

Get in touch and we will try to help you with it to the best of our abilities. 

What happens if I miss my delivery?

Get in touch and we will see how to have it redelivered to you.

Can my parcel be left outside my residence, if there is no one at home to collect it?

It is possible if Acqulior has received prior instructions from you for the parcel to be left outside your residence. Otherwise, we would not encourage such an arrangement to be made due to the relatively high value of our apparels. 

Do you ship to PO Boxes?

No. The parcel must be signed upon collection.

Do you ship to multiple addresses?

We are only able to deliver a particular order to one address at the moment. We would suggest placing a separate order for each of the different addresses should you wish to send your orders to multiple addresses.

Do you offer overnight shipping?

No

What type of packaging do you offer?

We offer all paper/cardboard packaging. The paper and cardboard box your product comes in will be reusable and recyclable. It will also be tied with twine which can be reused. Acqulior even used paper tape to seal the box itself as compared to the industry standard plastic tape. It is our sincere hope that we create as little waste as possible. 

 

RETURNS & REFUNDS

 

What is your returns & refunds policy?

You will have 14 days from the time your products arrive to request a return or exchange. Products must be in the original, unwashed condition with all original tags and labels attached. All postal fees, customs duties and taxes for returns are to be paid for by the customer.

To request a return, please contact us at salut@acqulior.com and we will assist you from there.

What do I do if the product I received is damaged / defective / incorrect?

We are really sorry if the product has defects, do reach out to us at salut@acqulior.com and we will further assist you from there.

What if the product does not fit me properly?

If the product doesn’t fit you well, feel free to reach out to us at salut@acqulior.com, alteration arrangements may be made here in our atelier specially for you.