FAQ


 

How do I contact Acqulior?

Hi there! You can drop us an email at salut@acqulior.com or PM us on our Instagram page @acqulior.

 

Do I need to set up an account to place an order?

Yes, you are required to set up an account with us first. This is so that we can make your shopping experience more seamless and convenient when it comes to reviewing order history or even tracking your orders. Here are some additional benefits of creating an Acqulior account: 

  • Make a request regarding the product you’ve received directly from your account 
  • Add sold out products to your wish list and we will notify you with regards to your request
  • Save your address and card details so your subsequent purchases will be quicker and hassle-free 

 

Is my personal information kept private?

You can be assured that Acqulior takes users’ data privacy very seriously and your personal information will not be disclosed unless required by the law to do so. For more information, please read our Privacy Policy in full.

 

What are the payment methods accepted by Acqulior and is it safe to use my credit card on your website?

We accept Visa, Mastercard, American Express, Apple Pay, Maestro Cards and PayPal. All transactions on this website are processed using Shopify payment gateway, which is PCI compliant and your credit card details are encrypted with SSL in a secure host environment. 

How can I choose the currency I pay in? 

Please ensure that you are shopping on the correct site for your country, you may find your country in the region selector at the top right of the page.

 

What kind of packaging does Acqulior use?

You can find more information on our Green Efforts  or Shipping page.

Do you ship to P.O. boxes?

Nope Acqulior does not ship to P.O. boxes. Due to the relatively higher value of our apparels, we want to ensure that it is safely delivered to our customer’s doorstep.

Which countries do Acqulior ship to?

We ship worldwide!

Where can I find information on your sustainability commitment?

 You can find more information on our Green Efforts  page.

What is Acqulior’s manufacturing and production policy?

 You can find more information on our Green Efforts  page.



ORDER ISSUES

 

Can I change the shipping or billing address for my order?

  • If the order has not yet shipped out, please get in touch with us at salut@acqulior.com as soon as possible so we can amend your address before the items get shipped out. However, once the items are shipped out we are unfortunately not able to make any changes to the shipping or billing address. 
  • It will be your own responsibility to ensure that you have submitted the right address when placing an order with us. 

 

Can I modify or cancel my order after I have placed it?

  • We apologise that we are unable to cancel your order, however modifications regarding sizing should go through salut@acqulior.com and will be answered on a case by case basis. 

 

I received the wrong order or am missing items in my order.

  • We sincerely apologise that you have had this experience! Please get in touch with us at salut@acqulior.com and we will assist you further. 

 

The items I received are damaged.

  • We sincerely apologise that you have had this experience! Please get in touch with us at salut@acqulior.com and we will assist you further. 



PRODUCTS & AUTHENTICITY:

Where can I purchase Acqulior products and how can I be sure they are real?

Only products sold on our website are authentic and genuine, please do not purchase from any third party seller or other websites as we currently do not work with any retailers or merchants. 

When are the out of stock products restocking?

We only realise the product when the product is ordered, therefore we keep our production limited and when the fabric is finished, we move on to another design. However, if you are keen on a certain design, do get in touch and we'll see what we can do for you!      

Are items in stock or made to order?

Our items are realised only when they are ordered, we are trying our best to practice sustainability through the prevention of overproduction. This is also why once a piece is gone, there's a possibility it will never be remade. Each piece is unique like that~

SOURCING, PRODUCTION & THE ENVIRONMENT

How often do you launch a new collection?

We launch a new collection once we feel that the current collection has been explored in its entirety. Since we pursue slow fashion, our goal is not to “produce as much as possible in the shortest time”. Our designers intend to put thought and effort into the pieces we design so that every piece is lovingly made, functional, and will integrate seamlessly into your wardrobe. 

What are the origins of your textiles?

90% of our textiles are from Misan Textiles and Clothhouse in London. Other haberdashery and linings/interfacing are from Singapore. Our zippers are custom ordered NATULON zippers from YKK, produced in Taiwan or Japan. 

Are your textiles ethically sourced?

We try our best to ask as many questions as possible during the sourcing process. 

These questions include:

  • “Which fabric mill is this made in?”

If it’s an artisanal textile designer, we might find out who created it, or try to get details about where they are based.

  • “What sort of fibers are in this fabric?”
  • “What is the country of manufacturing for this fabric?”
  • “Can you tell us more about the conditions of the factory that made this textile?” 

Sometimes the fabric supplier is unable to provide the information, in which case we do not buy the fabric, or we have them follow up with the supplier to get as much information as possible. 

What is Acqulior’s manufacturing and production policy?

Our products are entirely made in-house. Drafting, pattern grading, pattern cutting, construction and packing are all done by the team. Every single piece of our apparel is intricately made to look the part, and definitely last the part. Therefore, we’ve designed our atelier with the environment to equip each and every one in the team with skills and opportunities to grow. 

What kind of packaging does Acqulior use?

We use all paper packaging! The box, wrapping paper and twine can all be reused or recycled, and the drawstring dustbag your apparel is delivered in can be reused to store clothing for travel, laptop wires, or anything else you choose.

Does Acqulior proactively do anything with discarded  fabric, trimmings, etc?

During the sample, cutting and creation process, there will be fabric and paper trimmings. The pieces which are still large enough to be used for other projects or experimentation are kept in a separate box. The pieces that are no longer large enough to be reused are also kept, but we use them for stuffing pincushions (we never have enough of those lying around). The paper waste is usually kept and turned into artisanal recycled paper that we use in our “thank you” notes that go into the packaging along with your invoice. 

How is Acqulior a sustainable fashion brand?

More sustainable fashion can be defined as clothing, shoes and accessories that are manufactured, marketed and used in the most sustainable manner possible, taking into account both environmental and socio-economic aspects. In practice, this implies continuous work to improve all stages of the product’s life cycle, from design, raw material production, manufacturing, transport, storage, marketing and final sale, to the use, reuse, repair, remake and recycling of the product and its components. From an environmental perspective, the aim should be to minimize any undesirable environmental effect of the product’s life cycle by: (a) ensuring efficient and careful use of natural resources (water, energy, land, soil, animals, plants, biodiversity, ecosystems, etc); (b) selecting renewable energy sources (wind, solar, etc) at every stage, and (c) maximizing repair, remake, reuse, and recycling of the product and its components.

From a socio-economic perspective, all stakeholders should work to improve present working conditions for workers on the field, in the factories, transportation chain, and stores, by aligning with good ethics, best practice and international codes of conduct. In addition, fashion companies should contribute to encourage more sustainable consumption patterns, caring and washing practices, and overall attitudes to fashion. (Dr. Brismar, Green Strategy)”

We try to be responsible by:

  1. Finding out as much as possible we can about the fabrics we buy.
  2. Ensuring that the waste from fabric and paper is carefully recycled in-house.
  3. Operating out of a solar powered building.
  4. Experimenting with sustainable dye methods such as with natural dyes which are also made in-house. 
  5. Having paper based packaging.