Due to COVID-19, please expect a 2-3 week delay in shipping!

FAQ


 

How do I contact Acqulior?

Hi there! You can drop us an email at salut@acqulior.com or PM us on our Instagram page @acqulior.

 

Do I need to set up an account to place an order?

Yes, you are required to set up an account with us first. This is so that we can make your shopping experience more seamless and convenient when it comes to reviewing order history or even tracking your orders. Here are some additional benefits of creating an Acqulior account: 

  • Make a request regarding the product you’ve received directly from your account 
  • Add sold out products to your wish list and we will notify you with regards to your request
  • Save your address and card details so your subsequent purchases will be quicker and hassle-free 

 

Is my personal information kept private?

You can be assured that Acqulior takes users’ data privacy very seriously and your personal information will not be disclosed unless required by the law to do so. For more information, please read our Privacy Policy in full.

 

What are the payment methods accepted by Acqulior and is it safe to use my credit card on your website?

We accept Visa, Mastercard, American Express, Apple Pay, Maestro Cards and PayPal. All transactions on this website are processed using Shopify payment gateway, which is PCI compliant and your credit card details are encrypted with SSL in a secure host environment. 

How can I choose the currency I pay in? 

Please ensure that you are shopping on the correct site for your country, you may find your country in the region selector at the top right of the page.

 

What kind of packaging does Acqulior use?

You can find more information on our Green Efforts  or Shipping page.

Do you ship to P.O. boxes?

Nope Acqulior does not ship to P.O. boxes. Due to the relatively higher value of our apparels, we want to ensure that it is safely delivered to our customer’s doorstep.

Which countries do Acqulior ship to?

We ship to the following countries- Australia, Belgium, Mainland China, Finland, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Netherlands, New Zealand, Norway, Philippines, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom. 

If you live outside of these countries and would like for us to ship to you, please drop us an email at salut@acqulior.com and we will get back to you. 

Where can I find information on your sustainability commitment?

 You can find more information on our Green Efforts  page.

What is Acqulior’s manufacturing and production policy?

 You can find more information on our Green Efforts  page.



ORDER ISSUES

 

Can I change the shipping or billing address for my order?

  • If the order has not yet shipped out, please get in touch with us at salut@acqulior.com as soon as possible so we can amend your address before the items get shipped out. However, once the items are shipped out we are unfortunately not able to make any changes to the shipping or billing address. 
  • It will be your own responsibility to ensure that you have submitted the right address when placing an order with us. 

 

Can I modify or cancel my order after I have placed it?

  • We apologise that we are unable to cancel your order, however modifications regarding sizing should go through salut@acqulior.com and will be answered on a case by case basis. 

 

I received the wrong order or am missing items in my order.

  • We sincerely apologise that you have had this experience! Please get in touch with us at salut@acqulior.com and we will assist you further. 

 

The items I received are damaged.

  • We sincerely apologise that you have had this experience! Please get in touch with us at salut@acqulior.com and we will assist you further.