Shipping & Delivery

SHIPPING & DELIVERY

 

What countries/territories does Acqulior ship to?

We currently only ship locally within Singapore! Our orders are handled by Singpost as of current.

 

What sort of packaging does Acqulior offer?

Our packaging is made in-house, 100% recyclable/reusable and non plastic. It is our sincere hope that we create as little waste as possible, and that our clients would creatively repurpose it in a way that extends its use.

 

When will my parcel arrive?

Your orders are handled by Singpost, which ensures your order arrives at your doorstep. Parcels arrive (from the date of posting) between 4-10 days.

Your products are not shipped the moment you order, but the moment I finish sewing the item. An email should be sent out when the item has been posted on our side. You can also send us a dm to check on the progress of sewing! 

 

Do you ship to multiple addresses?

We are only able to deliver each order to one address at the moment. We would suggest placing a separate order for each of the different addresses should you wish to send your orders to multiple addresses. If you place two separate orders at different times going to the same address, we will not be able to combine them into one packaging if we have already sent out the first order. 

 

RETURNS & REFUNDS

What is your returns & refunds policy?

We currently do not accept returns or refunds due to our hygiene safety policy, Please reach out to us at hello@acqulior.com if you experience any issues related to your order after it has arrived, or dm us over at @acqulior on instagram.

Exchanges must be requested within 7 days of the time of your product’s arrival, and are limited to local orders. Products must be in the original, unworn, unwashed condition with all original tags and labels attached. All postal fees, customs duties and taxes for returns are to be paid for by the customer.

We are currently unable to accommodate product returns & exchanges for overseas orders.

 

What do I do if the product I received is damaged / defective / incorrect?

Do reach out to us at hello@acqulior.com and we will assist you or send us a dm over at @acqulior on instagram. 

 

What if the product does not fit me properly?

If the product doesn’t fit you well, we are able to provide alterations for a fee. Please reach out to us at hello@acqulior.com or send us a dm over at @acqulior on instagram so alteration arrangements may be made here in our atelier specially for you.

 

The ribbons on my product have worn out. What should I do?

The ribbons we use can be found at any craft store or stationary shop should yours wear out. There is no fashion police out to get you if you decide to repurchase ribbons from a craft store, and we encourage you to mix and match to different outfits you may have with different ribbon textures and colours. We are also able to provide a ribbon replacement service starting at SGD $5 per meter of ribbon. Do reach out to us at hello@acqulior.com and we will assist you.